faq
Product support
Vine Thermostat Compatibility

Vine thermostats work with most combined heating and cooling systems, however, all of Vine thermostat request a “c-wire”. Please see the chart below for full compatibility information.

Are Vine thermostats compatible with a millivolt system?

A millivolt (mV) system operates on very low power, less than one volt. Vine is designed for 24 volt systems.

I have never installed a thermostat. Will I be able to install the Vine Smart Thermostat myself?

Yes! The Vine Thermostats and app were built with you in mind. Many of our customers are just like you and may feel a little apprehensive about installing a thermostat. Fortunately, the free Vine app includes simple step-by-step instructions to walk you through the installation process with confidence.

Is there installation assistance with large Vine thermostat orders?

If you are ordering a large quantity of Vine thermostats and are looking for installation and setup help,  you can find the professional HVAC contractors to assist you. 

What happens to my Vine thermostat settings if the power goes out in my home?

During a power outage, your heating and cooling system will stop running until power is restored. Once power is restored, your Vine thermostat will resume controlling your system. All of your settings are stored in the thermostat and will not be lost.

I don’t have Wi-Fi in my home. Can I still use this product?

If you do not have Wi-Fi at home, you still use TJ-610 in your home, but you will lose all the remote control feature and cloud severs. 

Do I need to use all the wires coming out of the wall for Thermostat?

No, you will only need to use the wires that connected to the old thermostat.

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