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How do I configure my thermostat?

It’s important that your Vine thermostat is configured to match your system type. If not, then it may not operate your system as expected. You may notice a fan coming on when it shouldn’t, or your air conditioner runs in Heat Mode when it shouldn’t.


You may also find it unable to switch to Heat Mode or Cool Mode using your thermostat or in the Vine app. The thermostat’s configuration may have accidentally been changed. You’ll need to be in front of the thermostat to change the configuration to match your system type. Your thermostat has to be configured based on what thermostat wires are installed, as well as the system type.


See below for instructions for  Vine model.

At the thermostat, tap Menu.

Press “Set Up Advanced Setting.”

Select "Heat Type"

Outdoor equipment.

If you have a heat pump, tap “Heat Pump”. 

If you have an electric furnace, tap "Electric.”

If you have an gas/oil furnace, tap "Gas/Oil.”

If you have only air conditioner, tap "No heating.”

If you have Heat Pump and Conventional system, tap "Dual Fuel”

Select 0, 1, 2 on Stage setting screen.


Reversing valve position. This setting is important if you have a heat pump. Leave the default setting to “o.” If you have a heat pump, and you notice that your system is cooling in Heat Mode, and heating in Cool Mode, change from the default setting to “b”.

Tap Save.

Why isn't my cooling turning on?

If you’ve just installed the Vine thermostat and now your cooling does not work as expected, proceed through the following steps until the issue is resolved.


Make sure your HVAC equipment power switch is turned on.


Most cooling equipment has a power switch, on or near the furnace or air handler that looks like a light switch. Make sure it is turned on.


Make sure the furnace door or air handler panel is in proper position.


A loose or improperly installed blower compartment door or furnace panel can keep the equipment from operating. Make sure it’s squarely in place so it will engage the safety switch inside the cabinet.


Reset your breaker.


At the main home electrical panel, turn the HVAC equipment breaker off, then turn it back on to reset the breaker.


Test Operation

If your cooling system still does not turn on, follow the steps below to determine if the issue is related to the thermostat.



Working directly on the thermostat – not through the Vine app — set the thermostat to the Cool Mode.

Lower the set point a few degrees below the room temperature.

After 10 seconds, raise the set point above the room temperature by a few degrees.

The thermostat should make a soft clicking sound and mode icon will be changed to with green dot. If this happens, skip the thermostat reset detailed below in step 5.

If the thermostat does NOT click then you should reset the thermostat.

Slightly pull on both sides of the thermostat to remove the face plate from the wall.

After 30 seconds, push the face plate back onto the sub-base. You should hear the face plate snap in place on the sub-base connected to the wall.

Repeat steps 1-4 above after the thermostat has reset.

If the thermostat still does NOT click and “Heating” does not appear on the screen, replace the thermostat.



Tighten the wire connections.

Pull the thermostat off the sub-base and check to make sure the wires are firmly connected to the thermostat terminals.

Pull on each wire. None of them should come out when you tug on them.

Be sure that the thermostat fits securely to the sub-base. If thermostat wiring protrudes too far past the sub-base, or if you did not use the wall screws that were provided, this can prevent your system from turning on.


Check your wiring.

If your cooling system still does not turn on, confirm that you labeled and installed your wires properly.


Did you take a picture of your old thermostat’s wiring? Make sure that you input the correct terminal labels to the wire picker when you installed your thermostat.


Terminal outputs and wiring diagrams (Refer the attached picture on the right side)


Check your configuration

When completing the installation and connection path within the Vine app, your thermostat will be configured automatically based on the wiring that you entered. However, if you do not complete the connection process right away, or if your thermostat is wired incorrectly, it may need to be reconfigured to reflect your system type.

On the thermostat, press the “Menu” button.

Press “Set Up Advanced Setting.”

Select "Heat Type"

Outdoor equipment.

If you have a heat pump, tap “Heat Pump”. 

If you have an electric furnace, tap "Electric.”

If you have an gas/oil furnace, tap "Gas/Oil.”

If you have only air conditioner, tap "No heating.”

If you have Heat Pump and Conventional system, tap "Dual Fuel”

1-23053011013I27.png       1-230530110142220.png       1-230530110204106.png       1-23053011020M41.png             


Why is my cooling running constantly?

If you’ve installed the Vine thermostat and now find that your cooling system is running constantly, proceed through the following steps until the issue is resolved. 


First, determine if the issue is with the thermostat.


Set your thermostat Mode to Off and Fan to Auto. When the thermostat is set to Fan On it may sound like the heating or cooling is running even when it isn’t.

If your system still runs after 1-2 minutes, remove the thermostat and check the wiring.

Remove the thermostat face plate from the sub-base. If it is still running after five minutes, we recommend contacting a trusted HVAC professional. There may be a short in the wiring to the equipment.

Check each wire connection on the wall plate, and make sure they’re secure in the terminal blocks.

Make sure the wires are not touching each other. No bare wire should stick out from under screw terminals.


Now test your thermostat.

Working directly on the thermostat – not through the Vine app – set the thermostat to the Cool Mode.

Raise the set point a few degrees above the room temperature.

Within a few seconds, the thermostat should make a soft clicking sound and “Cooling” should disappear from the screen near the set temperature, indicating that your thermostat is operating properly.

If your system is still not turning off, confirm that you labeled and installed your wires properly. 


Does your old thermostat have two sets of terminal labels? Learn more here and be sure you’re entering the correct terminals that correspond to your system type (Conventional or Heat Pump). The table below shows what each terminal letter represents.


Then, check that your Vine thermostat is configured correctly for your system type. 

If you do not complete the connection process right away, or if your thermostat is wired incorrectly, it may need to be reconfigured to reflect your system type.


On the thermostat, press the Menu button.

Press “Set Up Advanced Setting.”

Select "Heat Type"

Outdoor equipment.

If you have a heat pump, tap “Heat Pump”. 

If you have an electric furnace, tap "Electric.”

If you have an gas/oil furnace, tap "Gas/Oil.”

If you have only air conditioner, tap "No heating.”

If you have Heat Pump and Conventional system, tap "Dual Fuel”

Once you’ve selected the choice that best describes your equipment, press “save.”

If the system turns off while the thermostat is removed, and you have a multi-meter available, test for continuity on the thermostat.


Set the multi-meter to Ohms (Ω).

Make sure the face plate is set for Fan AUTO and Mode OFF.

Now test for continuity on the pins on the back of the thermostat face platefrom RC or RH to the terminals corresponding to the device running (G – fan, W/E – furnace, Y – compressor).

NOTE: DO NOT TEST CONTINUITY ON THE THERMOSTAT SUB-BASE TERMINALS OR THE MULTIMETER WILL BE DAMAGED.

For your fan or compressor running constantly, make sure to test between RC and Y and RC and G. Put one test probe on the pin labeled RC and the other test probe on the pin labeled Y.

If continuity is detected when set for Fan AUTO and Mode OFF, replace the thermostat.

If continuity is not detected, the thermostat is operating properly and not calling for the corresponding system component.

If continuity is not detected, and replacing the thermostat face plate makes the system run continuously again, your system may have a Vinetive equipment circuit that is reacting to the power sharing feature in the thermostat. Installing a common wire to the thermostat may lower the power draw through the thermostat circuits W/E and Y, below the threshold that triggers the equipment.

1-23053011062N08.png1-230530110632H4.png1-230530110635210.png

Why isn't my heating turning on?

If you’ve just installed the Vine thermostat and now your cooling does not work as expected, proceed through the following steps until the issue is resolved.


Make sure your HVAC equipment power switch is turned on.

Most cooling equipment has a power switch, on or near the furnace or air handler that looks like a light switch. Make sure it is turned on.


Make sure the furnace door or air handler panel is in proper position.

A loose or improperly installed blower compartment door or furnace panel can keep the equipment from operating. Make sure it’s squarely in place so it will engage the safety switch inside the cabinet.


Reset your breaker.

At the main home electrical panel, turn the HVAC equipment breaker off, then turn it back on to reset the breaker.


Test Operation

If your cooling system still does not turn on, follow the steps below to determine if the issue is related to the thermostat.


Working directly on the thermostat – not through the Vine app — set the thermostat to the Cool Mode.

Lower the set point a few degrees below the room temperature.

After 10 seconds, raise the set point above the room temperature by a few degrees.

The thermostat should make a soft clicking sound and mode icon will be changed to with green dot. If this happens, skip the thermostat reset detailed below in step 5.

If the thermostat does NOT click then you should reset the thermostat.

Slightly pull on both sides of the thermostat to remove the face plate from the wall.

After 30 seconds, push the face plate back onto the sub-base. You should hear the face plate snap in place on the sub-base connected to the wall.

Repeat steps 1-4 above after the thermostat has reset.

If the thermostat still does NOT click and “Heating” does not appear on the screen, replace the thermostat.


Tighten the wire connections.

Pull the thermostat off the sub-base and check to make sure the wires are firmly connected to the thermostat terminals.

Pull on each wire. None of them should come out when you tug on them.

Be sure that the thermostat fits securely to the sub-base. If thermostat wiring protrudes too far past the sub-base, or if you did not use the wall screws that were provided, this can prevent your system from turning on.


Check your wiring.

If your cooling system still does not turn on, confirm that you labeled and installed your wires properly.

Did you take a picture of your old thermostat’s wiring? Make sure that you input the correct terminal labels to the wire picker when you installed your thermostat.


Check your configuration

When completing the installation and connection path within the Vine app, your thermostat will be configured automatically based on the wiring that you entered. However, if you do not complete the connection process right away, or if your thermostat is wired incorrectly, it may need to be reconfigured to reflect your system type.


On the thermostat, press the “Menu” button.

Press “Set Up Advanced Setting.”

Select "Heat Type"

Outdoor equipment.

If you have a heat pump, tap “Heat Pump”. 

If you have an electric furnace, tap "Electric.”

If you have an gas/oil furnace, tap "Gas/Oil.”

If you have only air conditioner, tap "No heating.”

If you have Heat Pump and Conventional system, tap "Dual Fuel”

Once you’ve selected the choices that best describes your equipment, press “Save.”

How do I configure my thermostat?

It’s important that your Vine thermostat is configured to match your system type. If not, then it may not operate your system as expected. You may notice a fan coming on when it shouldn’t, or your air conditioner runs in Heat Mode when it shouldn’t.


You may also find it unable to switch to Heat Mode or Cool Mode using your thermostat or in the Vine app. The thermostat’s configuration may have accidentally been changed. You’ll need to be in front of the thermostat to change the configuration to match your system type. Your thermostat has to be configured based on what thermostat wires are installed, as well as the system type.


See below for instructions for  Vine model.

At the thermostat, tap Menu.

Press “Set Up Advanced Setting.”

Select "Heat Type"

Outdoor equipment.

If you have a heat pump, tap “Heat Pump”. 

If you have an electric furnace, tap "Electric.”

If you have an gas/oil furnace, tap "Gas/Oil.”

If you have only air conditioner, tap "No heating.”

If you have Heat Pump and Conventional system, tap "Dual Fuel”

Select 0, 1, 2 on Stage setting screen.


Reversing valve position. This setting is important if you have a heat pump. Leave the default setting to “o.” If you have a heat pump, and you notice that your system is cooling in Heat Mode, and heating in Cool Mode, change from the default setting to “b”.

Tap Save.

How do I configure my thermostat?

It’s important that your Vine thermostat is configured to match your system type. If not, then it may not operate your system as expected. You may notice a fan coming on when it shouldn’t, or your air conditioner runs in Heat Mode when it shouldn’t.


You may also find it unable to switch to Heat Mode or Cool Mode using your thermostat or in the Vine app. The thermostat’s configuration may have accidentally been changed. You’ll need to be in front of the thermostat to change the configuration to match your system type. Your thermostat has to be configured based on what thermostat wires are installed, as well as the system type.


See below for instructions for  Vine model.

At the thermostat, tap Menu.

Press “Set Up Advanced Setting.”

Select "Heat Type"

Outdoor equipment.

If you have a heat pump, tap “Heat Pump”. 

If you have an electric furnace, tap "Electric.”

If you have an gas/oil furnace, tap "Gas/Oil.”

If you have only air conditioner, tap "No heating.”

If you have Heat Pump and Conventional system, tap "Dual Fuel”

Select 0, 1, 2 on Stage setting screen.


Reversing valve position. This setting is important if you have a heat pump. Leave the default setting to “o.” If you have a heat pump, and you notice that your system is cooling in Heat Mode, and heating in Cool Mode, change from the default setting to “b”.

Tap Save.

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