faq
Product support
Vine COMPATIBILITY CHART

System Type

Conventional

        - Gas/Oil/Propane Furnace

         - Air Conditioner

         - Electric Furnace

         - Boiler/Radiant

Heat Only

         - Gas/Oil/Propane Furnace

         - Electric Furnace

         - Boiler/Radiant

Cool Only

         - Air Conditioner

Heat Pump with Auxiliary and Emergency Heat


Incompatible

Whole Home

         - Humidifiers / Dehumidifiers

Communicating/Proprietary System

Line Voltage

Millivolt

Remote Sensor


Combined Heating and Cooling Systems

The Vine Smart (Wi-Fi) Thermostat always requires a c-wire.

Heat-only or Cool-only Systems

The Vine Smart (Wi-Fi) Thermostat always requires a c-wire.

If you need a c-wire, there are a few main options:

Using an extra, unused wire as a c-wire

Using your thermostat’s g-wire (fan wire) as a c-wire

Installing an Add-a-Wire Kit (These kits can be purchased from another manufacturer and used with Vine.)


If you would like to understand what a c-wire is and learn more about these three options, look at our helpful information on our c-wire page.

My current thermostat has two different sets of wire terminal labels. What terminals should I select in the Vine app?

Depending on the brand and functionality of your current thermostat, you may find two sets of wire terminal labels when you remove your existing face plate. Many thermostats are designed to control different types of systems, so the terminals you enter within the Vine app during installation should reflect your unique system type.


Common examples of thermostats with two sets of wire terminal labels are shown below. If you have a conventional system, you should follow the “Conventional” terminal labels when entering your current wiring in the Vine app.  If you have a heat pump, follow the “Heat Pump” terminal labels when entering your current wiring in the Vine app. 

1-2305301034404J.png

If you’re unsure of your system type, you may need to reference the model number of your outdoor compressor, and/or contact the manufacturer of your outdoor unit. Remember that a conventional A/C unit only provides cooling. While a heat pump is also an outdoor compressor, it provides both cooling and heating. So, if your compressor turns on during the heating season and provides heat, then you have a heat pump. If your only heat source comes from an indoor furnace or boiler system, or if you do not have heat, then you have a conventional A/C unit.


Some thermostats may not clearly label “Conventional” and “Heat Pump” terminals.  You may need to consult with the manufacturer of your current thermostat or an HVAC professional before selecting wire terminals in the Vine app. 


After confirming your system type, use the Vine app to walk through the installation steps. This includes taking a picture of your old thermostat wiring before removing any wires, just in case troubleshooting is required later. Be sure to select the wire terminal labels that correspond to your system type.  Installing wires in the incorrect location can result in the following:


-System runs past your desired set point

-System provides hot air when in the Cool Mode

-System provides cool air when in the Heat Mode

-Both heat and cool run at the same time

-System does not turn on


*A c-wire is required to operate the Vine Touch Smart Thermostat. 


**Heat-only, Cool-only and Heat Pump systems require a c-wire to maintain a Wi-Fi connection.


Learn more about the c-wire and what options are available if you do not have one.  

Popular topics
SHOW MORE
Why Vine
Planet Positive
Planet Positive
Our technologies improve the way people consume energy to create a more sustainable future.
Unforgettable Care
Unforgettable Care
We're here to help when you need it, and provide human support that exceeds expectations.
Seamless Experiences
Seamless Experiences
We provide hassle-free solutions that can be used alone or in conjunction with other smart home systems.
Welcome Visitors
Welcome Visitors
We consider ourselves guests in your home, so we don't sell or misuse your data.

Contact Us

Quote Now
Contact