faq
Product support
I downloaded the Vine mobile app and I’m ready to install. What’s next?

To get started, open the Vine app on your smart device and follow the prompts to create an account.

Will my thermostat still work if I lose my Wi-Fi connection?

Yes, Vine thermostats are designed to control your heating and cooling even if you lose Wi-Fi connection. If you are running a schedule when you lose internet access, Vine will continue to run the current schedule. However, additional features such as geofencing, advanced settings, switching between schedules and automatic software updates are available in the Vine app but will not be accessible/work until the internet connection is restored.

What happens to my Vine thermostat settings if the power goes out in my home?

During a power outage, your heating and cooling system will stop running until power is restored. Once power is restored, your Vine thermostat will resume controlling your system. All of your settings are stored in the thermostat and will not be lost.

I don’t have Wi-Fi in my home. Can I still use this product?

If you do not have Wi-Fi at home, you still use TJ-610 in your home, but you will lose all the remote control feature and cloud severs. 

How do I connect my Vine Touch Smart Thermostat to a Wi-Fi network?

To install a Vine Touch Smart Thermostat, you’ll need an Apple (iOS) or Android mobile device and the free Vine app. You may also need your Wi-Fi network name and password. Please note – you must have a 2.4 GHz band Wi-Fi network. Whether you have a single-band or dual-band router, Vine thermostats are compatible with most residential routers. Check out a list of known Vine-incompatible routers.


Once you have the Vine app installed on your mobile device, follow the in-app step-by-step instructions to remove your old thermostat, install your new Vine thermostat, and connect your Vine thermostat to your Wi-Fi network.


Connecting your Vine thermostats to your Wi-Fi network with the Vine App


Follow the step-by-step instructions in the Vine app. The Wi-Fi connection process will be slightly different based on your device operating system (iOS/Android) and Vine app version. In many cases, the code you need to connect your Vine thermostat to your Wi-Fi network will appear dynamically on the thermostat screen.

Why am I getting an error that my router is incompatible?

Vine is only compatible with 2.4GHz Wi-Fi networks. Most likely, your phone is currently connected to a 5GHz Wi-Fi network. Here’s how to check:


On your phone, go to Settings, and then Wi-Fi. You should see a list of your available networks, including a network that your phone is currently connected to. If you’ve never changed your network name/SSID when you setup your router, these could be default network names.

If you have a dual band router, you will have two networks broadcasting: a 2.4GHz network and a 5GHz network. You may be able distinguish your 5GHz network by “5G” at the end.


Example: Netgear 1200_5G


You need to make sure that you disconnect your 5GHz network from your phone during Vine setup. You can connect back to your 5GHz network after you connect Vine to Wi-Fi.


If you have an “Auto Join” feature, make sure to turn that off for the 5GHz network too.


Tap the “i” icon on the 5GHz network, and toggle “Auto Join” off.


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Planet Positive
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Unforgettable Care
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Seamless Experiences
We provide hassle-free solutions that can be used alone or in conjunction with other smart home systems.
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