faq
Product support
How do I turn off power to my HVAC?

Look for a switch located on or near your furnace. Location of the switch varies, so check the sides, rear or even in the rafters if the switch is not immediately visible. The switch will look like a standard light switch and should be flipped to the “off” position.


If you are unable to reach your furnace or air handler, or if you were unable to find the power switch, go to the main fuse box or circuit breaker and open the panel door. Inside, there will be several circuit breakers that should be labeled with the locations that each breaker feeds. Turn off the breaker for your HVAC equipment. If the breakers are not labeled, you may need to test each breaker to identify the corresponding areas of your home.


In either case, we suggest you verify that power has been turned off before proceeding with installation of your thermostat.

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How do I verify the power is off?

On your existing thermostat, set the fan option to “ON”, then hold your hand over a vent. You should not feel air blowing from the vent. If you’re unsure if air is blowing, you can simply place a piece of paper over the vent register and see if the paper blows around.


In either case, if air is blowing from the vent, the equipment was not turned off properly. Please verify that the furnace switch is in the off position or that the correct breaker was switch off before proceeding.

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How do I remove old thermostat base?

To remove your existing thermostat from its base, consult your original thermostat’s user manual. Most thermostats can be removed from their base by gently pulling them away from the wall. You should not pull hard enough to remove the base from the wall. If the cover does not easily detach from the base there may be a screw to remove or a button or latch to release.


Once the thermostat is removed, the thermostat base should remain fixed to the wall, with wires coming from inside the wall and attaching to the terminals. Remember, not all terminals will have a wire attached.


If you cannot see the wires coming from the wall and attaching to the terminals, you likely have an additional plate that must be removed with a screwdriver. Once the additional plate has been removed, you should see the wires coming through the wall and attaching to the terminals.


CAUTION - If you see heavy wires, wire knots or a 120 VAC label – Stop! Unfortunately, the Vine Smart Thermostat will not work on lines at this voltage. We suggest you re-attach the base and the thermostat and contact a trusted heating and cooling contractor for assistance.


If necessary, this is a good time to do any repairs or painting to the spots on your wall that will not be covered by the Vine thermostat.

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My configuration is invalid

Receiving a "Configuration is Invalid" error message may mean that Vine thermostats may not be compatible with your current wiring. Find out how to troubleshoot this issue.

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