Aux (Auxiliary) Heat/Emer Heat mode is available only for heat pump equipment. Aux Heat mode means that heating is generated by a secondary (i.e. auxiliary) heat source rather than by the heat pump.

To get started, open the Vine app on your smart device and follow the prompts to create an account.

To begin, pull the labeled wires from the wall through the center opening on the Vine base.

Next, use the provided screws and anchors to secure the thermostat base to the wall. We designed the Vine thermostat to cover most holes created by old thermostats, without having to patch walls.

Remember to use the bubble level to ensure your new thermostat is straight. To do so, simply confirm that the bubble is centered before tightening the screws and securing the thermostat base to the wall.

Look for a switch located on or near your furnace. Location of the switch varies, so check the sides, rear or even in the rafters if the switch is not immediately visible. The switch will look like a standard light switch and should be flipped to the “off” position.

If you are unable to reach your furnace or air handler, or if you were unable to find the power switch, go to the main fuse box or circuit breaker and open the panel door. Inside, there will be several circuit breakers that should be labeled with the locations that each breaker feeds. Turn off the breaker for your HVAC equipment. If the breakers are not labeled, you may need to test each breaker to identify the corresponding areas of your home.

In either case, we suggest you verify that power has been turned off before proceeding with installation of your thermostat.

Use the included screws and anchors to mount the new wall plate. Be sure to check for alignment after mounting the wall plate

If you need a c-wire, there are a few main options:

Using an extra, unused wire as a c-wire

Using your thermostat’s g-wire (fan wire) as a c-wire

Installing an Add-a-Wire Kit (These kits can be purchased from another manufacturer and used with Vine.)

If you have a 2-wire, heat-only system, you could also install a 24VAC power transformer to supply constant power to your Vine thermostat.

Receiving a "Configuration is Invalid" error message may mean that Vine thermostats may not be compatible with your current wiring. Find out how to troubleshoot this issue.

To begin, look at the wires attached to your old thermostat base. Each wire should have a corresponding letter on the base. On your Vine app, select each letter that corresponds to a connected wire on your old thermostat until all of your wires are highlighted.

As you select your existing wires, nonessential wires will become disabled the on screen, narrowing down the possible combinations as you proceed.

If you accidentally select the wrong wire, simply tap it again to cancel that selection.

When you are finished, you should receive an on-screen notification that you’ve entered a compatible configuration. If you do not see this message, take a moment to verify that you have selected each wire correctly.

The circulating fan feature allows the fan to circulate air when the system is not running. There is a time long setup to turn on or turn off in the period of fan criculation work.

The time long represents how often the thermostat will run the fan and how often the fan stop in the period of fan criculation . You can set the Circulating Fan feature from the thermostat or the Vine app.

Example: If you set the circulating fan to on 30min, off 60min, the fan will run 30 minutes, then stop 60min.

If any calls for heat/cool occur in the period, that run time is subtracted from the overall run time for the fan for on time. And when the fan is off period, the time the heat or cool turn on, the fan will turn on right now. 

Example: If you set the circulating fan on 40min, and your furnace runs for a total of 15 minutes , the fan will only run independently for 25 minutes then stop. 

Setting the Circulating Fan in the Vine app

1.    Tap on the thermostat you want to adjust.

2.    Tap the Fan Mode icon.

3.    Toggle Circulating Fan On, and set the on or off time and the period of the fan circulation work you’d like the fan to run .

In the Fan On setting, the fan is always on. It provides air circulation even if your HVAC system is otherwise idle.

In the Fan Auto setting, the fan runs only when your HVAC system is generating heating or cooling.

Yes. You will need to change the nightlight schedule to 24 hours.

A heat pump is an electrical device that extracts heat from one place and transfers it to another.

Yes, Vine thermostat provide 7-day weather forecast and also provide the humidity feature.

Please check the thermostat’s wi-fi connection. TJ-610 will automatic adjusting for daylight saving time if its connected to Wi-Fi. 

Please take a picture of the wired and send a heat pump with a full-sized furnace

No. Sorry, TJ-610 is not support with Multi-stage System.

Yes, Vine thermostats are designed to control your heating and cooling even if you lose Wi-Fi connection. If you are running a schedule when you lose internet access, Vine will continue to run the current schedule. However, additional features such as geofencing, advanced settings, switching between schedules and automatic software updates are available in the Vine app but will not be accessible/work until the internet connection is restored.

Vine thermostats work with most combined heating and cooling systems, however, all of Vine thermostat request a “c-wire”. Please see the chart below for full compatibility information.

To begin, pull the labeled wires from the wall through the center opening on the Vine base.

Next, use the provided screws and anchors to secure the thermostat base to the wall. We designed the Vine thermostat to cover most holes created by old thermostats, without having to patch walls.

You can use the  bubble level to ensure your new thermostat is straight. To do so, simply confirm that the bubble is centered before tightening the screws and securing the thermostat base to the wall.

To remove your existing thermostat from its base, consult your original thermostat’s user manual. Most thermostats can be removed from their base by gently pulling them away from the wall. You should not pull hard enough to remove the base from the wall. If the cover does not easily detach from the base there may be a screw to remove or a button or latch to release.

Once the thermostat is removed, the thermostat base should remain fixed to the wall, with wires coming from inside the wall and attaching to the terminals. Remember, not all terminals will have a wire attached.

If you cannot see the wires coming from the wall and attaching to the terminals, you likely have an additional plate that must be removed with a screwdriver. Once the additional plate has been removed, you should see the wires coming through the wall and attaching to the terminals.

CAUTION - If you see heavy wires, wire knots or a 120 VAC label – Stop! Unfortunately, the Vine Smart Thermostat will not work on lines at this voltage. We suggest you re-attach the base and the thermostat and contact a trusted heating and cooling contractor for assistance.

If necessary, this is a good time to do any repairs or painting to the spots on your wall that will not be covered by the Vine thermostat.

*Your furnace is Electric if:

-You do not receive a natural gas bill from a utility company or,

-You have a propane tank

*Your furnace is Gas if:

-You see a black iron pipe running to the furnace or,

-You see a flame during heating

*You have a Boiler if:

-You have radiators, baseboard heaters or radiant tubing throughout your home

-You do not have vents connected to ductwork in your house

No, there is no standard for wiring color codes. Please refer to our Installation manual. 

The Vine Touch Smart Thermostat always requires a c-wire.

Once connected, you will be able to verbally change thermostat modes, and set, lower and raise the temperature on your Vine thermostat. You will also be able to ask Alexa the room temperature, the thermostat’s mode, and the thermostat’s set point. For Alexa to properly carry out your command, you will need to use the name listed in the Alexa app for your thermostat. By default, this is the name you gave your Vine thermostat in the Vine App, however, you can update the thermostat name in the Alexa app if you choose.

For instance, in the following examples, let’s say you’ve named your Vine thermostat “house.”

Here are some examples of commands to give Alexa:

“Alexa – set house to 68 degrees”

“Alexa – raise (or increase) house by 2 degrees”

“Alexa – lower (or decrease) house by 4 degrees”

“Alexa – set house to heat”

“Alexa – set house to cool”

“Alexa – set house to auto”

“Alexa – set house to off”

“Alexa – what is the temperature in house?”

“Alexa – what is house temperature?”

“Alexa – what is house set to?”

Auto Mode Note: When using Alexa while your thermostat is in auto mode, Alexa will change your comfort range to one degree above and one degree below your requested temperature. For example, if your current cool set point is 80 degrees and your current heat set point is 60 degrees, you have a 20-degree comfort range with an implied 70-degree midpoint. If you ask Alexa to set your thermostat to 75 degrees, your 20-degree comfort range will change to a three-degree comfort range, and your new cool and heat set points will be 76 degrees and 74 degrees, respectively.

Fahrenheit/Celsius Note: Alexa and your Vine thermostat can function in either Fahrenheit or Celsius, however both Alexa and your Vine thermostat should be set up in your preferred format. To change to degrees F/C on your Vine thermostat, navigate to the Vine app and click Settings and then Thermostat Display. You can toggle between F/C. To change to degrees F/C on your Echo, navigate to the Alexa app and click Settings. Under Alexa Devices, find and click your Echo. Scroll down and toggle Metric Measurements to On for Celsius or Off for Fahrenheit.

If you want to change the name of your thermostat, you will need to do this in your Vine app.

No, you will only need to use the wires that connected to the old thermostat.

During a power outage, your heating and cooling system will stop running until power is restored. Once power is restored, your Vine thermostat will resume controlling your system. All of your settings are stored in the thermostat and will not be lost.

If you are ordering a large quantity of Vine thermostats and are looking for installation and setup help,  you can find the professional HVAC contractors to assist you. 

Yes! The Vine Thermostats and app were built with you in mind. Many of our customers are just like you and may feel a little apprehensive about installing a thermostat. Fortunately, the free Vine app includes simple step-by-step instructions to walk you through the installation process with confidence.

A millivolt (mV) system operates on very low power, less than one volt. Vine is designed for 24 volt systems.

A. Smart Device: Android or iOS

B. Vine Mobile App: Free to download from Google Play and the Apple App Store

C. Medium-Tipped Phillips screwdriver

D. Your Wi-Fi network name and password

E. Wire-Cutter (Optional)

F. Pencil (Optional)

To install a Vine Touch Smart Thermostat, you’ll need an Apple (iOS) or Android mobile device and the free Vine app. You may also need your Wi-Fi network name and password. Please note – you must have a 2.4 GHz band Wi-Fi network. Whether you have a single-band or dual-band router, Vine thermostats are compatible with most residential routers. Check out a list of known Vine-incompatible routers.

Once you have the Vine app installed on your mobile device, follow the in-app step-by-step instructions to remove your old thermostat, install your new Vine thermostat, and connect your Vine thermostat to your Wi-Fi network.

Connecting your Vine thermostats to your Wi-Fi network with the Vine App

Follow the step-by-step instructions in the Vine app. The Wi-Fi connection process will be slightly different based on your device operating system (iOS/Android) and Vine app version. In many cases, the code you need to connect your Vine thermostat to your Wi-Fi network will appear dynamically on the thermostat screen.

System Type

Conventional

        - Gas/Oil/Propane Furnace

         - Air Conditioner

         - Electric Furnace

         - Boiler/Radiant

Heat Only

         - Gas/Oil/Propane Furnace

         - Electric Furnace

         - Boiler/Radiant

Cool Only

         - Air Conditioner

Heat Pump with Auxiliary and Emergency Heat

Incompatible

Whole Home

         - Humidifiers / Dehumidifiers

Communicating/Proprietary System

Line Voltage

Millivolt

Remote Sensor

It’s important that your Vine thermostat is configured to match your system type. If not, then it may not operate your system as expected. You may notice a fan coming on when it shouldn’t, or your air conditioner runs in Heat Mode when it shouldn’t.

You may also find it unable to switch to Heat Mode or Cool Mode using your thermostat or in the Vine app. The thermostat’s configuration may have accidentally been changed. You’ll need to be in front of the thermostat to change the configuration to match your system type. Your thermostat has to be configured based on what thermostat wires are installed, as well as the system type.

See below for instructions for  Vine model.

At the thermostat, tap Menu.

Press “Set Up Advanced Setting.”

Select "Heat Type"

Outdoor equipment.

If you have a heat pump, tap “Heat Pump”. 

If you have an electric furnace, tap "Electric.”

If you have an gas/oil furnace, tap "Gas/Oil.”

If you have only air conditioner, tap "No heating.”

If you have Heat Pump and Conventional system, tap "Dual Fuel”

Select 0, 1, 2 on Stage setting screen.

Reversing valve position. This setting is important if you have a heat pump. Leave the default setting to “o.” If you have a heat pump, and you notice that your system is cooling in Heat Mode, and heating in Cool Mode, change from the default setting to “b”.

Tap Save.

Yes. All Vine thermostats can be managed verbally with Google Home and Google Assistant directly. To use your Vine thermostat with Google Home or Google Assistant, you must first have the Google Home app downloaded or use Google Assistant.

Follow these steps to disconnect/unlink your Vine thermostat from Alexa:

In the Amazon Alexa app, tap the menu button in the top left corner

Select Smart Home in the menu bar

Scroll to the bottom of the Smart Home page and select Your Smart Home Skills

Select Vine

Select Disable Skill and confirm

Note: your thermostat may still appear in your Alexa app until Alexa is asked to discover devices, which will update what she is connected to.

Yes. All Vine thermostats can be managed verbally with Amazon Alexa. Read our Amazon Alexa support articles for more on linking your Vine thermostat, what voice commands you can give, and other helpful tips.

All Vine thermostats can be controlled with Google Assistant if you have an Android smart device with “Okay Google” turned on, and an internet connection. Follow these steps to get started:

Step 1: Set up your Vine thermostat

Download the Vine app and create an account, or sign in to your existing account.

In the Vine app, click “+” to add a thermostat to your account, and follow the in app instructions to connect Vine to Wi-Fi.

Step 2: Connect your Vine thermostat to Google Assistant

On your Android phone or tablet, touch and hold the Home button or say “Okay Google” to activate Google Assistant.

In the top right corner, tap the blue menu icon, and then more options (3 vertical dots).

Tap “Settings.”

Tap “Home control.”

In the “Devices” tab, tap the “+” icon to add a device.

Select “Vine.”

Enter the email and password associated with your Vine account.

Step 3: Give your Vine thermostat a nickname in Google Assistant (optional)

On your Android phone or tablet, touch and hold the Home button or say “Okay Google” to activate Google Assistant.

In the top right corner, tap the blue menu icon, and then more options (3 vertical dots).

Tap “Settings.”

Tap “Home control.”

In the “Devices” tab, tap the thermostat you want to rename.

Tap “Nickname,” and enter your desired nickname.

It’s important that your Vine thermostat is configured to match your system type. If not, then it may not operate your system as expected. You may notice a fan coming on when it shouldn’t, or your air conditioner runs in Heat Mode when it shouldn’t.

You may also find it unable to switch to Heat Mode or Cool Mode using your thermostat or in the Vine app. The thermostat’s configuration may have accidentally been changed. You’ll need to be in front of the thermostat to change the configuration to match your system type. Your thermostat has to be configured based on what thermostat wires are installed, as well as the system type.

See below for instructions for  Vine model.

At the thermostat, tap Menu.

Press “Set Up Advanced Setting.”

Select "Heat Type"

Outdoor equipment.

If you have a heat pump, tap “Heat Pump”. 

If you have an electric furnace, tap "Electric.”

If you have an gas/oil furnace, tap "Gas/Oil.”

If you have only air conditioner, tap "No heating.”

If you have Heat Pump and Conventional system, tap "Dual Fuel”

Select 0, 1, 2 on Stage setting screen.

Reversing valve position. This setting is important if you have a heat pump. Leave the default setting to “o.” If you have a heat pump, and you notice that your system is cooling in Heat Mode, and heating in Cool Mode, change from the default setting to “b”.

Tap Save.

If you’ve just installed the Vine thermostat and now your cooling does not work as expected, proceed through the following steps until the issue is resolved.

Make sure your HVAC equipment power switch is turned on.

Most cooling equipment has a power switch, on or near the furnace or air handler that looks like a light switch. Make sure it is turned on.

Make sure the furnace door or air handler panel is in proper position.

A loose or improperly installed blower compartment door or furnace panel can keep the equipment from operating. Make sure it’s squarely in place so it will engage the safety switch inside the cabinet.

Reset your breaker.

At the main home electrical panel, turn the HVAC equipment breaker off, then turn it back on to reset the breaker.

Test Operation

If your cooling system still does not turn on, follow the steps below to determine if the issue is related to the thermostat.

Working directly on the thermostat – not through the Vine app — set the thermostat to the Cool Mode.

Lower the set point a few degrees below the room temperature.

After 10 seconds, raise the set point above the room temperature by a few degrees.

The thermostat should make a soft clicking sound and mode icon will be changed to with green dot. If this happens, skip the thermostat reset detailed below in step 5.

If the thermostat does NOT click then you should reset the thermostat.

Slightly pull on both sides of the thermostat to remove the face plate from the wall.

After 30 seconds, push the face plate back onto the sub-base. You should hear the face plate snap in place on the sub-base connected to the wall.

Repeat steps 1-4 above after the thermostat has reset.

If the thermostat still does NOT click and “Heating” does not appear on the screen, replace the thermostat.

Tighten the wire connections.

Pull the thermostat off the sub-base and check to make sure the wires are firmly connected to the thermostat terminals.

Pull on each wire. None of them should come out when you tug on them.

Be sure that the thermostat fits securely to the sub-base. If thermostat wiring protrudes too far past the sub-base, or if you did not use the wall screws that were provided, this can prevent your system from turning on.

Check your wiring.

If your cooling system still does not turn on, confirm that you labeled and installed your wires properly.

Did you take a picture of your old thermostat’s wiring? Make sure that you input the correct terminal labels to the wire picker when you installed your thermostat.

Check your configuration

When completing the installation and connection path within the Vine app, your thermostat will be configured automatically based on the wiring that you entered. However, if you do not complete the connection process right away, or if your thermostat is wired incorrectly, it may need to be reconfigured to reflect your system type.

On the thermostat, press the “Menu” button.

Press “Set Up Advanced Setting.”

Select "Heat Type"

Outdoor equipment.

If you have a heat pump, tap “Heat Pump”. 

If you have an electric furnace, tap "Electric.”

If you have an gas/oil furnace, tap "Gas/Oil.”

If you have only air conditioner, tap "No heating.”

If you have Heat Pump and Conventional system, tap "Dual Fuel”

Once you’ve selected the choices that best describes your equipment, press “Save.”

If you’ve installed the Vine thermostat and now find that your cooling system is running constantly, proceed through the following steps until the issue is resolved. 

First, determine if the issue is with the thermostat.

Set your thermostat Mode to Off and Fan to Auto. When the thermostat is set to Fan On it may sound like the heating or cooling is running even when it isn’t.

If your system still runs after 1-2 minutes, remove the thermostat and check the wiring.

Remove the thermostat face plate from the sub-base. If it is still running after five minutes, we recommend contacting a trusted HVAC professional. There may be a short in the wiring to the equipment.

Check each wire connection on the wall plate, and make sure they’re secure in the terminal blocks.

Make sure the wires are not touching each other. No bare wire should stick out from under screw terminals.

Now test your thermostat.

Working directly on the thermostat – not through the Vine app – set the thermostat to the Cool Mode.

Raise the set point a few degrees above the room temperature.

Within a few seconds, the thermostat should make a soft clicking sound and “Cooling” should disappear from the screen near the set temperature, indicating that your thermostat is operating properly.

If your system is still not turning off, confirm that you labeled and installed your wires properly. 

Does your old thermostat have two sets of terminal labels? Learn more here and be sure you’re entering the correct terminals that correspond to your system type (Conventional or Heat Pump). The table below shows what each terminal letter represents.

Then, check that your Vine thermostat is configured correctly for your system type. 

If you do not complete the connection process right away, or if your thermostat is wired incorrectly, it may need to be reconfigured to reflect your system type.

On the thermostat, press the Menu button.

Press “Set Up Advanced Setting.”

Select "Heat Type"

Outdoor equipment.

If you have a heat pump, tap “Heat Pump”. 

If you have an electric furnace, tap "Electric.”

If you have an gas/oil furnace, tap "Gas/Oil.”

If you have only air conditioner, tap "No heating.”

If you have Heat Pump and Conventional system, tap "Dual Fuel”

Once you’ve selected the choice that best describes your equipment, press “save.”

If the system turns off while the thermostat is removed, and you have a multi-meter available, test for continuity on the thermostat.

Set the multi-meter to Ohms (Ω).

Make sure the face plate is set for Fan AUTO and Mode OFF.

Now test for continuity on the pins on the back of the thermostat face platefrom RC or RH to the terminals corresponding to the device running (G – fan, W/E – furnace, Y – compressor).

NOTE: DO NOT TEST CONTINUITY ON THE THERMOSTAT SUB-BASE TERMINALS OR THE MULTIMETER WILL BE DAMAGED.

For your fan or compressor running constantly, make sure to test between RC and Y and RC and G. Put one test probe on the pin labeled RC and the other test probe on the pin labeled Y.

If continuity is detected when set for Fan AUTO and Mode OFF, replace the thermostat.

If continuity is not detected, the thermostat is operating properly and not calling for the corresponding system component.

If continuity is not detected, and replacing the thermostat face plate makes the system run continuously again, your system may have a Vinetive equipment circuit that is reacting to the power sharing feature in the thermostat. Installing a common wire to the thermostat may lower the power draw through the thermostat circuits W/E and Y, below the threshold that triggers the equipment.

If you’ve just installed the Vine thermostat and now your cooling does not work as expected, proceed through the following steps until the issue is resolved.

Make sure your HVAC equipment power switch is turned on.

Most cooling equipment has a power switch, on or near the furnace or air handler that looks like a light switch. Make sure it is turned on.

Make sure the furnace door or air handler panel is in proper position.

A loose or improperly installed blower compartment door or furnace panel can keep the equipment from operating. Make sure it’s squarely in place so it will engage the safety switch inside the cabinet.

Reset your breaker.

At the main home electrical panel, turn the HVAC equipment breaker off, then turn it back on to reset the breaker.

Test Operation

If your cooling system still does not turn on, follow the steps below to determine if the issue is related to the thermostat.

Working directly on the thermostat – not through the Vine app — set the thermostat to the Cool Mode.

Lower the set point a few degrees below the room temperature.

After 10 seconds, raise the set point above the room temperature by a few degrees.

The thermostat should make a soft clicking sound and mode icon will be changed to with green dot. If this happens, skip the thermostat reset detailed below in step 5.

If the thermostat does NOT click then you should reset the thermostat.

Slightly pull on both sides of the thermostat to remove the face plate from the wall.

After 30 seconds, push the face plate back onto the sub-base. You should hear the face plate snap in place on the sub-base connected to the wall.

Repeat steps 1-4 above after the thermostat has reset.

If the thermostat still does NOT click and “Heating” does not appear on the screen, replace the thermostat.

Tighten the wire connections.

Pull the thermostat off the sub-base and check to make sure the wires are firmly connected to the thermostat terminals.

Pull on each wire. None of them should come out when you tug on them.

Be sure that the thermostat fits securely to the sub-base. If thermostat wiring protrudes too far past the sub-base, or if you did not use the wall screws that were provided, this can prevent your system from turning on.

Check your wiring.

If your cooling system still does not turn on, confirm that you labeled and installed your wires properly.

Did you take a picture of your old thermostat’s wiring? Make sure that you input the correct terminal labels to the wire picker when you installed your thermostat.

Terminal outputs and wiring diagrams (Refer the attached picture on the right side)

Check your configuration

When completing the installation and connection path within the Vine app, your thermostat will be configured automatically based on the wiring that you entered. However, if you do not complete the connection process right away, or if your thermostat is wired incorrectly, it may need to be reconfigured to reflect your system type.

On the thermostat, press the “Menu” button.

Press “Set Up Advanced Setting.”

Select "Heat Type"

Outdoor equipment.

If you have a heat pump, tap “Heat Pump”. 

If you have an electric furnace, tap "Electric.”

If you have an gas/oil furnace, tap "Gas/Oil.”

If you have only air conditioner, tap "No heating.”

If you have Heat Pump and Conventional system, tap "Dual Fuel”

It’s important that your Vine thermostat is configured to match your system type. If not, then it may not operate your system as expected. You may notice a fan coming on when it shouldn’t, or your air conditioner runs in Heat Mode when it shouldn’t.

You may also find it unable to switch to Heat Mode or Cool Mode using your thermostat or in the Vine app. The thermostat’s configuration may have accidentally been changed. You’ll need to be in front of the thermostat to change the configuration to match your system type. Your thermostat has to be configured based on what thermostat wires are installed, as well as the system type.

See below for instructions for  Vine model.

At the thermostat, tap Menu.

Press “Set Up Advanced Setting.”

Select "Heat Type"

Outdoor equipment.

If you have a heat pump, tap “Heat Pump”. 

If you have an electric furnace, tap "Electric.”

If you have an gas/oil furnace, tap "Gas/Oil.”

If you have only air conditioner, tap "No heating.”

If you have Heat Pump and Conventional system, tap "Dual Fuel”

Select 0, 1, 2 on Stage setting screen.

Reversing valve position. This setting is important if you have a heat pump. Leave the default setting to “o.” If you have a heat pump, and you notice that your system is cooling in Heat Mode, and heating in Cool Mode, change from the default setting to “b”.

Tap Save.

Many conventional, non-connected thermostats don’t need a “c-wire” to function. But today, most Wi-Fi thermostats have new features such as Wi-Fi radios and LED color screens that require the unit be powered at all times. Thermostats can get this constant power through a common wire or “c-wire.”

It is easy to see if you already have a c-wire connected to your system. Simply remove your current thermostat face from its baseplate and look for the terminal labeled with the letter “c.” If this terminal has a wire attached to it, you have an active “c-wire.”

On your existing thermostat, set the fan option to “ON”, then hold your hand over a vent. You should not feel air blowing from the vent. If you’re unsure if air is blowing, you can simply place a piece of paper over the vent register and see if the paper blows around.

In either case, if air is blowing from the vent, the equipment was not turned off properly. Please verify that the furnace switch is in the off position or that the correct breaker was switch off before proceeding.

When you’re ready, mark each existing wire using the provided wire label stickers. Simply peel off the corresponding sticker from the backing and fold it around the wire – creating a small flag.

We suggest you detach and label one wire at a time. Don’t worry if it seems your wire labels don’t match – carefully follow the in-app instructions to ensure proper labeling.

Finally, make sure wires are secure and do not fall back into the wall when the final wire is removed from your old thermostat base.

Thick wires indicate high voltage systems that are not compatibile with Vine thermostats.

If you do not have Wi-Fi at home, you still use TJ-610 in your home, but you will lose all the remote control feature and cloud severs. 

Sometimes there will be extra, unused wires in the wall. If they are not used in wiring your Vine, simply tape them off and push them into the wall and out of the way. If you need to install a c-wire, learn more about how you can use your extra wire as a c-wire.

Vine is only compatible with 2.4GHz Wi-Fi networks. Most likely, your phone is currently connected to a 5GHz Wi-Fi network. Here’s how to check:

On your phone, go to Settings, and then Wi-Fi. You should see a list of your available networks, including a network that your phone is currently connected to. If you’ve never changed your network name/SSID when you setup your router, these could be default network names.

If you have a dual band router, you will have two networks broadcasting: a 2.4GHz network and a 5GHz network. You may be able distinguish your 5GHz network by “5G” at the end.

Example: Netgear 1200_5G

You need to make sure that you disconnect your 5GHz network from your phone during Vine setup. You can connect back to your 5GHz network after you connect Vine to Wi-Fi.

If you have an “Auto Join” feature, make sure to turn that off for the 5GHz network too.

Tap the “i” icon on the 5GHz network, and toggle “Auto Join” off.

The Loss of Heating alert indicates that your home’s temperature has dropped 5℉ during a call for heating. Your system is not working effectively to increase the temperature in your home to your thermostat’s temperature setting. 

The cause may be as simple as a door or window that has been left open. If possible, make sure no doors or windows are open. 

If that is not the cause, please take action to confirm your heating equipment is powered. There should be a power switch that looks like a light switch on the side of your indoor equipment. Make sure it is turned “on.”

The High Home Temperature alert indicates that your home is not being cooled and the temperature inside your home has exceeded 99℉/37℃.

Please take action immediately by following these steps

First, check to make sure your Vine thermostat is set to cooling mode using your app or thermostat.

Open your Vine app and make sure the word “Cool” in a circle appears in the lower-left corner of the display.

If the word “Off” appears instead, touch the word “Off” and then select “Cool” to set your thermostat to cooling mode. The main screen of the Vine app should change to Cool mode, indicating that the cooling mode has been activated and your system is cooling your home.       

cool-phone

Check the app periodically to see if the temperature in your home is going down.

From Your Vine Thermostat

At your Vine thermostat, make sure the unit is in cool mode by confirming cool mode is on in the bottom left-hand corner.

If not, take the necessary steps to put your thermostat in cool mode.

After confirming your Vine Thermostat is set to cooling mode, check your vents to see if cool air is flowing and the issue has been resolved. If cool air is not flowing from your vents, make sure your cooling equipment is powered. There should be a power switch that looks like a light switch on the side of your indoor equipment. Make sure it is turned “on.”

Then, check that the door to your equipment is closed securely.

If cool air is still not flowing from your vents or you cannot find a power switch, go to your breaker box and check the breaker that controls your HVAC equipment. If the HVAC breaker has not tripped, turn it off and then back on to reset it.

After confirming your cooling equipment is powered, check your vents to see if cool air is flowing and the issue has been resolved.

If cool air is still not flowing from your vents or your home temperature does not drop after a while, please contact your service professional and/or contact Vine Technical Support at xxxxxxxxxx for assistance in troubleshooting the problem.

Yes. Vine alerts are sent automatically to the email address associated with your Vine account if any of the following conditions occur:

If the condition that triggers an alert still exists after a period of time, you will receive follow up alerts. Some alerts re-trigger daily, while others weekly.

High and low temperatures are not adjustable. Loss of heating or loss of cooling alerts are based on your Vine temperature setting.

A thermostat jumper wire is a short piece of wire connecting two terminals on the thermostat base. A jumper wire does not originate from behind the wall, but is unique to each thermostat. Vine thermostat does not use jumper wires. If you have a jumper wire on your old thermostat, discard it and input only the wires from the wall into the Vine app when prompted during installation.

The jumper wire connecting terminals RC and RH are most common, and this jumper wire is not necessary on Vine thermostat. Vine thermostat has a built-in RC/RH jumper wire on the back of the thermostat face plate.

Clip the RC/RH jumper wire on the Vine thermostat if you have two separate wires (one running to RH and the other to RC) on your old thermostat that are coming from the wall. This indicates you have a two-transformer system.

If you accidentally clipped the RC/RH jumper on the back of the Vine thermostat and did not mean to, you will need to re-jumper those two terminals.

To create a new jumper for RC/RH, use a short piece of thermostat wire, strip the insulation off both ends of the wire and bend it in half. Connect one end to RC and the other end to RH on the wall plate. Leave the wire that comes out of the wall attached to either RC or RH.

If you want to use the thermostat remotely through the Vine app, you will need a dedicated Wi-Fi network at the residence to connect and register it.

The only way to register your Vine thermostat is through the Vine app installation process. Once you’ve connected and registered the thermostat to your account, you will then be able to operate it through the Vine app.  However, you can always operate the thermostat from the wall unit, and that does not require Wi-Fi.